Support

User Support

Sohnar offers unrivalled support to our clients whether you want to talk to us over the phone, via email or host a screen share with a Traffic specialist. We run a user-based ticketing system where all calls and queries are logged and we provide response times and KPI’s to all of our clients via a Service Level Agreement.

We guarantee 100% customer satisfaction and offer a maximum 4 hour response time to all queries. We also offer our clients a number of resources, to make your using Traffic simple and easy, from how do I videos, to FAQ’s and contextual help links directly from the page you are on to our knowledge base.

System Help

Traffic offers contextual help, just click the Help Button symbol at the bottom left of the screen. This will take you to our web site and provide you with movies and FAQs, categorised according to the different areas within Traffic.

User Manuals and Guides

Comprehensive User Manuals for the system, and handy and Quick Reference Guides are listed below:

Training

If you are new to Traffic, or need something explained to you further, we offer a variety of training options. Please see the Training section on this page.

Technical Support

We provide comprehensive technical support for Traffic.

If you are having a problem please first check our Knowledge Base for the solution. This contains answers to the most commonly raised technical issues.

To raise a support issue please email support@sohnar.com. We have a 4 hour service commitment to get back to you.

If you have raised an issue with us and need to discuss it, please call us on 0208 600 7530.

Please note: Our support services are restricted to supporting Traffic-related queries, we are unable to support operating systems, networks and so on. If a Traffic fault is caused by something outside of our direct control we will bill for time spent fixing any issues.